Thank you for shopping at newitin.store. We aim to provide you with high-quality products and a satisfying shopping experience. To ensure clarity and fairness regarding returns and refunds, please review the following policy carefully.
1. Eligibility for Returns and Refunds
You may request a return and refund within 30 days from the date of receiving the item if the product meets any of the following conditions:
- The product is damaged (e.g., physical defects, broken parts, or damage during shipping that affects functionality).
- The product is unusable (e.g., malfunctioning, non-operational, or fails to perform as described without any user-induced damage).
- The product is not the same as the ordered model (e.g., incorrect size, color, version, or model number compared to the product details on your order).
2. Return Process
To initiate a return and refund request, please follow these steps:
- Contact Customer Service: Reach out to our team via email at sales@newitin.store within the 30-day eligibility period. Include the following information in your email:
- Your order number (found in your order confirmation email or account dashboard).
- Clear photos or videos of the product issue (e.g., damage, incorrect model).
- A brief description of the problem and your request for a refund.
- Await Confirmation: Our customer service team will review your request within 2-3 business days. If approved, we will send you a return authorization (RA) number and detailed instructions for returning the item, including the return shipping address.
- Return the Item: Package the product securely (preferably in its original packaging) and clearly mark the RA number on the outside of the package. Ship the item to the provided address as instructed. Please note: Customers are responsible for return shipping costs unless the issue is due to our error (e.g., shipping the wrong item).
3. Refund Details
- No Restocking Fee: We do not charge any restocking fees for eligible returns.
- Refund Processing Time: Once we receive and inspect the returned item (typically within 2-3 business days of delivery), we will process your refund within 5 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal). The time it takes for the refund to reflect in your account depends on your payment provider’s processing times (usually 3-7 business days, but may vary).
4. Non-Eligible Items
The following items are not eligible for returns or refunds:
- Products returned after the 30-day eligibility period.
- Products damaged due to improper use, mishandling, or unauthorized modifications by the customer.
- Products without a valid return authorization (RA) number.
- Customized or personalized items (unless they are damaged or incorrect due to our error).
5. Contact Information
If you have any questions, concerns, or need assistance with a return or refund, please contact us at:
Email: sales@newitin.store